Apprentice Customer Service Manager
Welcome to my portfolio
AboutOriginally from the Landes, I am a work-study Customer Service Manager at Orange and an IT project management student. I combine technical networking skills and customer relations to ensure service quality on a daily basis.
Orange France, Balma (31)
Aug 2026 → Sept 2028
Ongoing apprenticeship since August 2026.
Orange Business, Blagnac & Balma (31)
August 2024 → August 2026
Incident management and resolution for Key Accounts. Network diagnosis and client relationship maintenance.
Gendarmerie Nationale
Since 2024
Strong civic commitment. Operational field missions. Developing rigour and responsibility.
Restaurant "Chez Flo" (40)
Summers 2022 & 2023
Table service and customer relations. Teamwork and adaptability under pressure.
Les fermes Larrère (40)
2019
First technical immersion. Discovery of network infrastructures and information systems.
IGENSIA TECH Toulouse
Since Sept 2026
RNCP Level 7 qualification — IT Project Director.
IUT de Blagnac
2023 - 2026
Specialization in Cybersecurity & IoT. System & Network Admin, Cisco CCNA, Virtualization.
Lycée Saint-Exupéry
2023
Specialties: Computer Science (NSI), Mathematics, and Engineering Sciences.